Shopping Information

Delivery charges on the webshop for deliveries in the Netherlands will be done by Post-NL, and their rates will apply. For deliveries to countries outside of the Netherlands, the delivery charges will depend on the distance from the Netherlands. To get a more specific idea of the delivery charges for an international order, customers can enter their shipping address at checkout where the shipping costs will be calculated based on the distance and weight of the package. Overall, delivery charges will vary depending on the location and weight of the package, so customers should make sure to check the delivery rates before making a purchase to avoid any surprises.

If you are ordering from the Netherlands, expect your package to take about 2-3 workdays to be delivered. However, if you are ordering from a location outside of the Netherlands, the delivery time will vary. The distance and remoteness of your address from the Netherlands will play a huge role in determining the delivery timeline. Therefore, it’s best to check with the company you ordered from to learn more about international delivery times. Additionally, some companies may offer expedited shipping for an additional cost if you need your package to arrive sooner.

When you place an order on Lento’s website, a team member will process your order personally to ensure that it is being handled with care. They will review the details of your order, including the chosen menu items, delivery or pickup options, and any special requests or dietary restrictions. The team member will then confirm the order with you and provide an estimated delivery or pickup time.

Once your order is confirmed, the team member will ensure that it is prepared correctly and packaged securely to prevent any damage. They will also monitor the progress of your order to ensure that it is delivered or ready for pickup on time.

If you have any questions or concerns about your order, you can contact the team member directly through the Lento website. They will be happy to help you with any issues and ensure that your order is processed correctly.

You will be sent an email after you’ve purchased your item. This will have the oder number included. Use this order number to communicate with us for any questions or when you want to return an item.

Yes. For each purchase you will be sent a track-and-trace code.

Payment Information

You will need to give use a notice through the chat functionality on our website. Your message will land in our support team, where multiple team members can take a look at your question. 

Once you have purchased the item, there will be a period for when action is required on our side. Once you have the track-and-trace code, you can no longer cancel the order.