Terms and Conditions of Use

Welcome to Lento B.V. (hereafter referred to as “Lento,” “we,” “us,” or “our”), an ecommerce store that sells ethical, handmade clothing made by social impact enterprises from all over the world. By accessing or using our website, you agree to comply with and be bound by these terms and conditions of use (hereafter referred to as “Terms”). If you do not agree with these Terms, please do not use our website.


Lento sells ethically made clothing produced by social impact enterprises from all over the world. We strive to provide detailed information about our products, including the materials used, production methods, and sourcing information. However, please note that due to the nature of handmade products, there may be slight variations in color, size, and design.

Pricing and Payment

The prices for our products are listed in euros and are subject to change without notice. We accept payment through various methods, including credit card, debit card, PayPal, and other payment providers. By placing an order, you agree to pay the full price listed at the time of purchase, including any applicable taxes and shipping fees.

Shipping and Delivery

We offer shipping to various countries around the world. Please note that shipping times and delivery dates are estimates only and may be subject to delays due to customs, weather, or other factors beyond our control. Lento is not responsible for any customs duties, taxes, or other fees that may be incurred during shipping.

Returns and Refunds

Lento accepts returns of unused, unworn products within 14 days of delivery. To initiate a return, please contact us at [insert email address]. We will provide instructions on how to return your product and issue a refund once we have received the returned product. Please note that we do not accept returns of products that have been washed or worn.

Privacy Policy

Lento values your privacy and is committed to protecting your personal information. Please review our Privacy Policy [insert link] to understand how we collect, use, and protect your information.

Intellectual Property

The content and design of our website, including but not limited to text, graphics, logos, images, and software, are owned by Lento and are protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works of our website without our express written consent.

Disclaimer of Warranties

Lento makes no warranties or representations about the accuracy or completeness of the information on our website or the products we sell. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

Lento is not liable for any damages, including but not limited to direct, indirect, incidental, punitive, or consequential damages arising out of or in connection with the use of our website or the products we sell. This limitation of liability applies even if Lento has been advised of the possibility of such damages.


You agree to indemnify and hold Lento, its officers, directors, employees, and agents harmless from any claims, actions, suits, or damages arising out of or in connection with your use of our website or the products we sell.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Netherlands. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the Netherlands.

In order to make a purchase on our website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account login information and for all activity that occurs under your account. Lento reserves the right to suspend or terminate your account at any time for any reason.

Product Availability

Lento makes every effort to ensure that all products listed on our website are available for purchase. However, due to the handmade nature of our products, there may be instances where a product becomes temporarily unavailable. In such cases, we will notify you as soon as possible and offer a suitable alternative or a refund.

Reviews and Feedback

Lento welcomes feedback and reviews from our customers. However, we reserve the right to remove any review or feedback that is offensive, defamatory, or violates our community guidelines.

Community Guidelines

Lento is committed to creating a safe and inclusive community for all our customers. We do not tolerate any form of discrimination, harassment, hate speech, or offensive content on our website. We reserve the right to remove any content or user account that violates our community guidelines.

Third-Party Links

Our website may contain links to third-party websites or services. Lento does not endorse or assume any responsibility for the content, products, or services offered by these third-party websites. You are responsible for reviewing the terms and conditions and privacy policies of any third-party website that you access through our website.

Force Majeure

Lento shall not be liable for any delay or failure to perform any obligation under these Terms if the delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or governmental actions.

Entire Agreement

These Terms constitute the entire agreement between you and Lento and supersede all prior agreements and understandings, whether written or oral. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Us

If you have any questions or concerns about these Terms or our website, please contact us at [insert email address]. We will make every effort to respond to your inquiry in a timely manner.

Changes to Terms and Conditions

Lento reserves the right to modify these Terms at any time without notice. Your continued use of our website after any such changes constitutes your acceptance of the modified Terms